Reporting service issues
If you, a friend or family member has a problem with services received at Gracepoint, we hope you will express your concerns. Here's how:
Start by talking to your doctor/ARNP, therapist, or staff at the program. If you feel comfortable, tell that person you have a concern. Explain what you think is wrong and what you want to change. Many problems can be easily resolved by phone or face-to-face.
If you feel you cannot discuss the issue with your doctor, therapist or staff member, you may speak to that person’s immediate supervisor. You may also speak with the Program Director.
- You are entitled to talk about your concerns. You will not be asked to leave a program or have any action taken against you because you speak up. You may ask a family member, friend, advocate, case manager, or anyone else you choose to help you address any issue.
- You’re also entitled to a response within a reasonable time. If you are not satisfied with the response, or are not comfortable dealing with program staff or supervisors, please contact senior management at Gracepoint or Quality Improvement.
Gracepoint also has a formal grievance process. Grievances are a way to address serious concerns about safety or client rights that cannot be resolved with program staff or management. Examples of reasons to file a grievance include:
- You believe your rights have been violated
- You feel you have been abused or mistreated by staff
- You think the treatment environment is unsafe or the program is not properly following laws and regulations
We acknowledge grievances within one business day of receipt. To file a greivance, download this form. You may use your computer to complete the form. Then, mail or fax it to the address on the form.
Our mission is immediately responding to all people seeking to improve their lives by providing expert behavioral and developmental health and wellness. Thank you for helping us bring life to those words and improve our service for you.