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Title:Network and System Support Technician
Location:Tampa, Florida

Maintains existing Microsoft servers and network infrastructure, supporting Active Directory, VMware, Storage Area Networks, and desktop computer hardware installation and maintenance. Monitors performance and completes necessary server maintenance to ensure systems up-time and availability for all users inhouse and remote. Assists in the install, configure and support local area network, virtual servers, co-location network, VOIP phone system, electronic mail, and internet system. Coordinates and implements backup procedures to ensure data availability and integrity.

SALARY RANGE - $42,000 – $52,000


Ensures networks, workstations, operating systems and software applications are operational; ensures hardware and software is patched and/or updated; ensures all analog and broadband circuits are operational in accordance with vendor specifications.

Sets up hardware, install and configure software and drivers.

Assists in maintaining Mircrosoft servers, VM and VIOP environment.

Responsible for troubleshooting and maintaining workstations, networks, software applications, phones, copiers, printers and other technologies.

Manages security options and software in computers and networks to maintain privacy and protection.

Microsoft Office, Outlook, Exchange support and maintenance

Following up with tickets to ensure resolution for end user's issues


Excellent customer service, oral, written communication skills.  Demonstrates attention to detail.  Identifies and resolves problems in a timely manner.  Displays critical/creative thinking/ Posssess the ability to maintain effective working relationships with team members and partners  Ability to rely on experience and judgment to plan and accomplish goals.  Adapts strategy to changing conditions.


Education and Certifications: AA degree from two-year College or University, or equivalent combination of education and experience Microsoft certification(s), relevant certifications (e.g. CompTIA A+) will be a plus.

Please sent cover/resume to Chia Mao Hung, Gracepoint IT Manager at

Salary:$42,000 $52,000
Hours:Mon-Fri 8:30am-5pm
Benefits:Full Benefits Package

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